Your Source for Exceptional Travel Advice

 

GoldSpring Consulting is an independent travel consultancy with
over 100 years of collective experience in:

Airline Sourcing and Program Management

Travel Policy Benchmarking and Development

Ground Transportation Sourcing

Online Booking Tool Selection

Corporate Payment Systems

Hotel Program Management

Travel Management Company Sourcing

Strategic Meetings Management

Outsourced Travel Management

Travel Management Strategy Workshop

 

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Earlier this week, Marriott announced that their merger transaction received approval from the Chinese Ministry of Commerce. Since this was the last green light required to complete the merger, Marriott has now officially solidified its status as the world’s largest hotel company. In light of this news, many are wondering what the deal means for the corporate buyer.

In days of yore, you wrote down and stored client information on index cards (remember those?) and in Rolodexes, journals, etc. With the advent and current sophistication of technology to help you work faster and more efficiently, and with the Internet connecting people to social and digital media, you now have instant access to client profiles and information at your desk or on your mobile phone/tablet.

When planners are tasked to cut costs, eliminating a meeting should be the very last resort. In my years of experience, and now as a senior consultant for GoldSpring Consulting, which specializes in business travel and meetings, I’ve learned lots of ways to save money. Here are a dozen relatively simple strategies to make gatherings […]

Our Team

Mark A. Williams, CPA Partner

mark@goldspringconsulting.com

A 25-year veteran of the travel industry, Mark founded GoldSpring Consulting in 2014. The former president of the Association of Corporate Travel Executives (ACTE), and longstanding member of the Global Business Travel Association (GBTA), Mark brings a wealth of experience to clients. Former clients Mark has worked with include a wide variety of businesses, from small to medium-sized companies to Fortune 100 Clients.

25 Years Experience in Travel Industry

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

PricewaterhouseCoopers
Corporate Travel Manager

IBM
Consulting

Areas of Expertise

Outstanding Supplier Relationships

Airlines

Hoteliers

Ground Transportation

Travel Policy

Travel Booking and Expense Systems

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Colleen Black Partner

colleen@goldspringconsulting.com

Colleen has enjoyed over thirty years in the travel industry. She has served several organizations in different areas, giving her a breadth of experience in offerings to benefit clients. Her areas of expertise include events and meetings, travel management, global payment systems, and data analytics, among others.

30 Years Experience in Travel Industry

Past Employers

AirPlus International
Global Sales

Carlson Wagonlit
Global Sales

BCD
Business Development

Thomas Cook

Rosenbluth

Business Travel International

Areas of Expertise

Global Agency

Payment & Data Integration

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Neil Hammond Partner

neil@goldspringconsulting.com

Neil has 15 years experience in the travel industry. He joined GoldSpring Consulting in May 2014. Prior to joining GoldSpring Neil led a team of airline and hotel consultants at Advito, the consultancy division of BCD Travel. In that role Neil had responsibility for the coordination and delivery of many large and small consulting engagements. In addition to his role in the airline and hotel areas Neil led the Advito policy writing and benchmarking practice. Neil also has experience as a global corporate travel manager with Schlumberger, the diversified supplier of solutions to the oil and gas industry.

15 Years Experience in Travel Industry

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

Schlumberger
Corporate Travel Manager

Areas of Expertise

Airlines
Hotels
Travel Policy
Travel Program Strategy

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Will Tate, CPA Partner

will@goldspringconsulting.com

With more than 25 years of business process improvement experience in both financial accounting and travel management systems, Will provides clients with multi-faceted expertise. Will spent 15 years with Dresser Industries, capping them as Global Travel Manager. He has pioneered two separate measurement tools to quantify the effectiveness of travel management programs.

25 Years Experience in Business Process Improvement

Past Employers

Management Alternatives, Inc.
Consulting

Dresser Industries
Internal Audit

Areas of Expertise

Agency Relations and Operations

Charge Card

Supplier Negotiations

Business Unit Reporting

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Katharine Williams Director of Marketing

katharine@goldspringconsulting.com

After working in the sports industry in a variety of capacities, Katharine joined GoldSpring full time in 2015 to oversee all marketing and public relations efforts, as well as support client projects. Katharine has worked with professional and collegiate teams, as well as special events, bringing a wide range of experience to clients. She earned both her undergraduate degree (2009) and MBA (2015) from Wake Forest University.

Past Employers

Wake Forest University
Communications

Pepperdine University
Marketing

Atlanta Falcons
Digital Media

Auburn University
Marketing

Super Bowl XLIII Host Committee
Summer Intern

Areas of Expertise

Marketing

Digital Media

Sports Consulting

Design

Public Relations

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Bill Knepper Senior Consultant

bill@goldspringconsulting.com

Bill has over 20 years’ experience in the travel industry. He joined GoldSpring Consulting in May 2014. Prior to joining GoldSpring, Bill was the ground transportation consultant at Advito, the consultancy division of BCD Travel. In that role Bill had responsibility for all of the analysis and delivery of rental car, black car, limo, and other ground transportation engagements. This included benchmarking, policy, sourcing, implementation, and program maintenance. Bill also developed a proprietary costing model that reveals the real cost of car rental agreements including value added components.

20 Years Experience in Travel Industry

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

Budget Rent a Car/Cendant (parent of Avis)
Sales and Marketing

Ford Motor Company
American Isuzu Motors
Sales and Service

Areas of Expertise

Rental Car

Black Car

Limo

Rail

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Margaret Stead Senior Consultant

margaret@goldspringconsulting.com

Margaret has 25 years of varied travel experience as a corporate travel manager, a travel consultant, and a travel supplier. Margaret joined GoldSpring in September 2014. In her previous positions she consulted with and supported small, mid-size, and large companies that varied in business type and industry.

Past Employers

Orbitz Worldwide

IBM

PricewaterhouseCoopers

Areas of Expertise

Travel Management Companies

Corporate Travel Departments (CTDs)

Corporate Payment Systems

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Kevin Iwamoto, GLP, GTP Senior Consultant

kevin@goldspringconsulting.com

Kevin has enjoyed over 35 years in the travel industry. He is considered one of the original founders of Strategic Meetings Management (SMM) and is acknowledged globally as a leading subject matter expert in the discipline. Kevin is a former President & CEO of the Board of Directors for the Global Business Travel Association (GBTA), and is a sought after industry spokesperson representing business travel and meetings and event interests globally.

35 Years Experience in Travel Industry

Past Employers

Lanyon

Hewlett-Packard

Walt Disney Company

Northwest Airlines

Areas of Expertise

Strategic Meetings Management (SMM)

Travel Management Strategy

Business Development

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Ed O'Connor Senior Consultant

ed@goldspringconsulting.com

Ed has over 30 years of experience as a travel industry executive, bringing a unique aptitude to all aspects of corporate travel procurement. He drafted one of the very first transaction fee proposals, and helped design and create one of the first global travel management bid responses. On the payment side, Ed conducted one of the more extensive competitive studies on the Corporate Card; he also wrote one of the original research papers for the introduction of the Purchasing Card.

30 Years Experience in Travel Industry

Past Employers

Corporate Travel Directions, Inc.
Consulting

Carlson Wagonlit
Sales & Account Management

American Express
Business Development

Areas of Expertise

Business Travel Purchasing

Travel Agency Fees

Corporate Travel Policy

Business Travel Payment Systems

Supplier Contracts

Travel Program Process Improvement

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Julie Simpson Senior Consultant

julie@goldspringconsulting.com

Julie’s introduction to the travel industry began as a tour guide at Walt Disney World over 40 years ago. After relocating to Washington, D.C. she joined Ask Mr. Foster Travel, which later became Carlson Wagonlit Travel. There she held positions of increasing responsibility in operations, customer service and sales. She left Carlson as Vice President of Government Services. After her time at Carlson, she spent five years with Professional Travel Corporation as a Regional Director. She joined Caldwell Associates, a leading travel management consulting firm, as a Senior Consultant in 1998. She and colleague Susan Stowe founded Managed Travel Consulting in 2011, which merged with GoldSpring in 2015.

30 Years Experience in Travel Industry

Past Employers

Carlson Wagonlit Travel

Professional Travel Corporation

Caldwell Associates

Managed Travel Consulting

Areas of Expertise

Operational and Service Reviews

Proposal Evaluations

Benchmarking and Contract Negotiations

Global and U.S. RFPs for Travel Management Services

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Susan Stowe Senior Consultant

susan@goldspringconsulting.com

Susan began her career in 1980 as a travel counselor on Carlson’s newly formed 24/7 emergency desk. During her tenure, she was promoted nine times in 10 years, culminating in her appointment as Director of National Services. In 1990, Susan joined Caldwell Associates while attending law school at night and for the next 21 years consulted with numerous national and international corporations, managing TMC, technology and payment engagements for clients ranging from $10 million in T&E in a single location to over $1 billion in global T&E and operations in 75 countries. She and colleague Julie Simpson founded Managed Travel Consulting in 2011, which merged with GoldSpring in 2015.

30 Years Experience in Travel Industry

Past Employers

Carlson Wagonlit Travel
Operations

Caldwell Associates
TMC, Technology, Policy, Airline and Payment

Managed Travel Consulting
TMC, Technology, Policy and Payment

Areas of Expertise

Supplier Benchmarking

Sourcing and Contract Negotiations

Process and Policy Review<

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Deb Blowers, GTP Senior Consultant

deb@goldspringconsulting.com

Deb has over 25 years of experience in the travel industry.  She has a variety of experience to benefit clients from strategic sourcing practices to travel business operations.  Deb was with Amgen for 15 years in multiple roles including Travel Program Manager, Senior Category Manager and culminating as head of Global Travel.

25 Years Experience in Travel Industry

Past Employers

Amgen Inc.
Corporate Travel Management

McCord/Hoffman Travel
Travel Management Operations

Carlson
Operations

Areas of Expertise

Supplier Relationship Management

Supplier Negotiations

Category Management

Travel Agency

Corporate Card

Travel Booking and Expense Systems

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