Welcome to the current issue of our newsletter, GoldSpring Insights.
In this edition, we take a look at a recent challenge for travel managers: what constitutes a first class seat with so much variety in premium cabin offerings? Check out Mark’s take on how you can address the confusion and manage travelers’ expectations.
Also in this issue, Julie addresses the blurring lines of account management, as the migration to online booking means a company other than your TMC may control the majority of your transactions.
Thank you to those who completed our TMC survey. Enjoy Susan’s observations on what is and isn’t working with your TMCs.
As always, we welcome your comments and feedback. We look forward to seeing you at our upcoming industry events.
Colleen Black, Partner