Earlier this year at GoldSpring, we began to detect that the hotel rate loading performance on many hotel programs was slightly lower than usual. In response, we developed an audit report to monitor actual bookings made by clients in comparison to the negotiated rates, to see if our clients were being adversely impacted. The results were rather surprising and revealed issues that went far deeper than rate loading problems.

Recently, we surveyed travel managers to find out how they are compensating their travel management companies (TMCs). Not much has changed since commissions to travel agencies went away in 2002. But, are there alternates and is it time?

Car Rental is often overlooked as a travel segment that offers an opportunity for significant savings.  Evergreen agreements have become the norm in this sector, and with all the demands put on travel category managers, there is a tendency in the industry to just “let it ride.” In reality, if you have not conducted a car rental request for proposal (RFP) in the last three years, you are likely missing the opportunity for savings.

Past News

The Case of the Elusive Negotiated LRA Rate

Earlier this year at GoldSpring, we began to detect that the hotel rate loading performance on many hotel programs was slightly lower than usual. In response, we developed an audit report to monitor actual bookings made by clients in comparison to the negotiated rates, to see if our clients were being adversely impacted. The results were rather surprising and revealed issues that went far deeper than rate loading problems.

Are We Poised for a TMC Compensation Revolution?

Recently, we surveyed travel managers to find out how they are compensating their travel management companies (TMCs). Not much has changed since commissions to travel agencies went away in 2002. But, are there alternates and is it time?

Hidden Goldmine: Why You Should Negotiate Your Car Rental Contracts

Car Rental is often overlooked as a travel segment that offers an opportunity for significant savings.  Evergreen agreements have become the norm in this sector, and with all the demands put on travel category managers, there is a tendency in the industry to just “let it ride.” In reality, if you have not conducted a car rental request for proposal (RFP) in the last three years, you are likely missing the opportunity for savings.

Why Sales Professionals Need to Attend Education Sessions

What bothers me is that while suppliers spend a ton of money to send their people to these conventions to network, learn and get leads, many do not attend the education sessions. And in case you’re wondering if this is a generational phenomena, no; it’s universal across all generations.

Our Top 10 Takeaways from GBTA Convention 2017

At GoldSpring, we are dedicated to helping travel managers cut through the noise and focus on those areas most relevant to improving their programs. In that light, we offer the following summary of what we consider to be the top takeaways from GBTA Convention 2017.

Is a Mandated Policy Really Nirvana?

The reality is that educating travel, meetings and events managers and procurement folks to follow new, more efficient processes and adopt new technology takes careful planning and consistent, dedicated communication. Yet travel and meeting managers all too often fall under the spell of the myth of the “M” word. That is, if they’ve been able to win a mandate from a CEO or other senior executive (for, let’s say, a new travel or meetings policy), they think all will magically fall into place, and everyone will follow that mandate.

Our Team’s Tips for GBTA Convention 2017

Here at GoldSpring, we are busy making final preparations for GBTA Convention 2017 in Boston. Session presentations are being finalized, schedules coordinated, appointments booked, and social plans made. With this year marking the 20th (or more!) GBTA Convention for several of our team members, we thought we’d share our advice and wisdom gained over the years with our readers.

Join the GoldSpring team at GBTA Convention 2017

We’d like to invite you to visit with us at the GBTA Convention in Boston and discover more about our independent consultancy and the services we provide to support all aspects of managed travel programs, including software solutions to analyze and benchmark programs.

Surviving Business Travel: Airports & Hotels Focus on Wellness

With so much attention on the traveler experience, I am not surprised to see suppliers stepping up to the plate when it comes to wellness. Business travelers have always been challenged with maintaining a healthy lifestyle while on the road. From poor food choices in airports and on planes to minibars in the hotel rooms, diets can easily get sabotaged.