Mark A. Williams, CPA Partner

mark@goldspringconsulting.com

A 25-year veteran of the travel industry, Mark founded GoldSpring Consulting in 2014. The former president of the Association of Corporate Travel Executives (ACTE), and longstanding member of the Global Business Travel Association (GBTA), Mark brings a wealth of experience to clients. Former clients Mark has worked with include a wide variety of businesses, from small to medium-sized companies to Fortune 100 Clients.

25 Years Experience in Travel Industry

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

PricewaterhouseCoopers
Corporate Travel Manager

IBM
Consulting

Areas of Expertise

Outstanding Supplier Relationships

Airlines

Hoteliers

Ground Transportation

Travel Policy

Travel Booking and Expense Systems

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Colleen Black Partner

colleen@goldspringconsulting.com

Colleen has enjoyed over thirty years in the travel industry. She has served several organizations in different areas, giving her a breadth of experience in offerings to benefit clients. Her areas of expertise include events and meetings, travel management, global payment systems, and data analytics, among others.

30 Years Experience in Travel Industry

Past Employers

AirPlus International
Global Sales

Carlson Wagonlit
Global Sales

BCD
Business Development

Thomas Cook

Rosenbluth

Business Travel International

Areas of Expertise

Global Agency

Payment & Data Integration

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Neil Hammond Partner

neil@goldspringconsulting.com

Neil has 15 years experience in the travel industry. He joined GoldSpring Consulting in May 2014. Prior to joining GoldSpring Neil led a team of airline and hotel consultants at Advito, the consultancy division of BCD Travel. In that role Neil had responsibility for the coordination and delivery of many large and small consulting engagements. In addition to his role in the airline and hotel areas Neil led the Advito policy writing and benchmarking practice. Neil also has experience as a global corporate travel manager with Schlumberger, the diversified supplier of solutions to the oil and gas industry.

15 Years Experience in Travel Industry

 

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

Schlumberger
Corporate Travel Manager

Areas of Expertise

Airlines
Hotels
Travel Policy
Travel Program Strategy

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Will Tate, CPA Partner

will@goldspringconsulting.com

With more than 25 years of business process improvement experience in both financial accounting and travel management systems, Will provides clients with multi-faceted expertise. Will spent 15 years with Dresser Industries, capping them as Global Travel Manager. He has pioneered two separate measurement tools to quantify the effectiveness of travel management programs.

25 Years Experience in Business Process Improvement

Past Employers

Management Alternatives, Inc.
Consulting

Dresser Industries
Internal Audit

Areas of Expertise

Agency Relations and Operations

Charge Card

Supplier Negotiations

Business Unit Reporting

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Katharine Williams Director of Marketing & Communications

katharine@goldspringconsulting.com

After working in the sports industry in a variety of capacities, Katharine joined GoldSpring full time in 2015 to oversee all marketing and public relations efforts, as well as support client projects. Katharine has worked with professional and collegiate teams, as well as special events, bringing a wide range of experience to clients. She earned both her undergraduate degree (2009) and MBA (2015) from Wake Forest University.

Past Employers

Wake Forest University
Public Relations & Communications

Pepperdine University
Marketing

Atlanta Falcons
Digital Media

Auburn University
Marketing

Super Bowl XLIII Host Committee
Public Relations & Community Outreach

Eos Airlines
Marketing

Areas of Expertise

Marketing

Digital Media

Sports Consulting

Design

Public Relations

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Bill Knepper Senior Consultant

bill@goldspringconsulting.com

Bill Knepper, Senior Consultant with GoldSpring Consulting, has over 20 years of experience in the travel industry. He joined the company in May 2014. Prior to GoldSpring, his consulting experience included responsibility for analysis and delivery of rental car, black car, limo, and other ground transportation engagements.  This included benchmarking, policy, sourcing, implementation, and program maintenance.  Bill also developed a proprietary costing model that reveals the real cost of car rental agreements including value added components.

20 Years Experience in Travel Industry

Past Employers

Advito (subsidiary of BCD Travel)
Consulting

Budget Rent a Car/Cendant (parent of Avis)
Sales and Marketing

Ford Motor Company
American Isuzu Motors
Sales and Service

Areas of Expertise

Rental Car

Black Car

Limo

Rail

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Margaret Stead Senior Consultant

margaret@goldspringconsulting.com

Margaret has 25 years of varied travel experience as a corporate travel manager, a travel consultant, and a travel supplier. Margaret joined GoldSpring in September 2014. In her previous positions she consulted with and supported small, mid-size, and large companies that varied in business type and industry.

Past Employers

Orbitz Worldwide

IBM

PricewaterhouseCoopers

Areas of Expertise

Travel Management Companies

Corporate Travel Departments (CTDs)

Corporate Payment Systems

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Susan Stowe Senior Consultant

susan@goldspringconsulting.com

Susan began her career in 1980 as a travel counselor on Carlson’s newly formed 24/7 emergency desk. During her tenure, she was promoted nine times in 10 years, culminating in her appointment as Director of National Services. In 1990, Susan joined Caldwell Associates while attending law school at night and for the next 21 years consulted with numerous national and international corporations, managing TMC, technology and payment engagements for clients ranging from $10 million in T&E in a single location to over $1 billion in global T&E and operations in 75 countries. She and colleague Julie Simpson founded Managed Travel Consulting in 2011, which merged with GoldSpring in 2015.

30 Years Experience in Travel Industry

Past Employers

Carlson Wagonlit Travel
Operations

Caldwell Associates
TMC, Technology, Policy, Airline and Payment

Managed Travel Consulting
TMC, Technology, Policy and Payment

Areas of Expertise

Supplier Benchmarking

Sourcing and Contract Negotiations

Process and Policy Review<

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Julie Simpson Senior Consultant

julie@goldspringconsulting.com

Julie’s introduction to the travel industry began as a tour guide at Walt Disney World over 40 years ago. After relocating to Washington, D.C. she joined Ask Mr. Foster Travel, which later became Carlson Wagonlit Travel. There she held positions of increasing responsibility in operations, customer service and sales. She left Carlson as Vice President of Government Services. After her time at Carlson, she spent five years with Professional Travel Corporation as a Regional Director. She joined Caldwell Associates, a leading travel management consulting firm, as a Senior Consultant in 1998. She and colleague Susan Stowe founded Managed Travel Consulting in 2011, which merged with GoldSpring in 2015.

30 Years Experience in Travel Industry

Past Employers

Carlson Wagonlit Travel

Professional Travel Corporation

Caldwell Associates

Managed Travel Consulting

Areas of Expertise

Operational and Service Reviews

Proposal Evaluations

Benchmarking and Contract Negotiations

Global and U.S. RFPs for Travel Management Services

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Debra Blowers, GTP Senior Consultant

deb@goldspringconsulting.com

Debra has over 25 years of experience in the travel industry.  She has a variety of experience to benefit clients from strategic sourcing practices to travel business operations.  Deb was with Amgen for 15 years in multiple roles including Travel Program Manager, Senior Category Manager and culminating as head of Global Travel.

25 Years Experience in Travel Industry

Past Employers

Amgen Inc.
Corporate Travel Management

McCord/Hoffman Travel
Travel Management Operations

Carlson
Operations

Areas of Expertise

Supplier Relationship Management

Supplier Negotiations

Category Management

Travel Agency

Corporate Card

Travel Booking and Expense Systems

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Kevin Iwamoto, GLP, GTP Senior Consultant

kevin@goldspringconsulting.com

Kevin has enjoyed over 35 years in the travel industry. He is considered one of the original founders of Strategic Meetings Management (SMM) and is acknowledged globally as a leading subject matter expert in the discipline. Kevin is a former President & CEO of the Board of Directors for the Global Business Travel Association (GBTA), and is a sought after industry spokesperson representing business travel and meetings and event interests globally.

35 Years Experience in Travel Industry

Past Employers

Lanyon

Hewlett-Packard

Walt Disney Company

Northwest Airlines

Areas of Expertise

Strategic Meetings Management (SMM)

Travel Management Strategy

Business Development

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Elaine Phelps, CTC Senior Consultant

elaine@goldspringconsulting.com

Elaine has more than 30 years experience in the travel industry. She started as a travel consultant and went on to manage reservations teams and on-site corporate agents. Elaine has provided account management support with GDS and online travel companies. She has lead implementation projects and consulted with customers on approaches to more effectively manage their travel programs.

30 Years Experience in Travel Industry

Past Employers

Expedia Inc.
(Egencia Corporate division)

Orbitz LLC
(Orbitz for Business)

Areas of Expertise

Online Travel Systems

Global Distribution Systems

Consulting & Review of Systems

Implementing Online Travel Programs

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Jennifer Donnelly Senior Consultant

jen@goldspringconsulting.com

Jennifer is an industry expert in travel and expense, with 20+ years managing global programs that delivered cost efficiencies, reduced risk, and improved employee experiences. Demonstrated ability to influence business partners, stakeholders, suppliers and senior management using data and market intelligence.  Proven leadership skills for managing global high-functioning teams.

20 Years Experience in Travel Industry

Past Employers
Intel Corporation

Areas of Expertise

Supplier management

Executive communication

Operational program management

Negotiation and influencing

Strategy development

Innovative problem solving

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Kim Oakes Senior Consultant

After studying Travel and Tourism Management at Michigan State University, Kim Oakes began her travel career working for MTA Travel in Holland, MI.  Kim left MTA Travel in 1980 and started the retail division of Witte Travel where she managed that division of the company for 28 years.  Kim left Witte Travel in July of 2007 to serve as the Vice President of Activa Travel.  After two years of servicing the Amway account at Activa Travel, Kim was then asked to become Amway’s Travel Manager, which is the position she currently holds today. Kim works closely with Amway indirect procurement, providing valuable industry and client knowledge to help ensure Amway’s overall travel program objectives and success.

Kim is a certified Global Travel Professional (GTP) and a member of GBTA, MBTA and WMTM (West Michigan Travel Managers).

30 Years Experience in Travel Industry

Past Employers

MTA Travel

Witte Travel

Activa Travel

Amway

Areas of Expertise

Travel Management

Apollo

Scriptwriting

Hotel Negotiations

Managing internal and external stakeholder relationships

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Garth Jopling Managing Director, Canada

garth@goldspringconsulting.com

Garth brings over 20 years of experience as a sourcing manager for corporate travel and fleet to the GoldSpring team. Throughout his career, he has enjoyed success in developing and executing strategies that deliver lower costs and increase process improvements. He is an expert in driving compliance management and business data analytics.

20+ Years Experience in Travel Industry

Past Employers

IBM
Consulting

PricewaterhouseCoopers
Corporate Travel Manager

Areas of Expertise

Compliance Management

Data Analytics

Ground Transportation

 

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Catherine Craig Regional Director, APAC

Catherine has 30 years of industry experience in senior positions spanning Airline, TMCs and Car Rental.

Catherine is a focused and results driven industry specialist with solid Business-to-Business experience, widely acknowledged among her peers as being committed to delivering outstanding results.

She takes a holistic approach and focuses on the issues to source the best strategies and solutions to meet client’s needs.

30 Years Experience in Travel Industry

Past Employers

Qantas Airways
Business to Business

Synergi
National Sales Manager

Maxims Travel
National Sales & Marketing Manager

Europcar
National Manager TMC

CDC Consulting Group Pty Ltd

Areas of Expertise

Supply Chain

TMCs

Proposals and Tenders

Contract Negotiation

Travel Policy Management

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Jo Lloyd Nina & Pinta

Jo is known for being an industry connector with a strong global network. Her interpersonal skills and “match making” abilities connect people together and help to develop new markets. Operating at all levels from across the industry Jo is known as a sales strategist with a proven track record in implementing these strategies internationally.

Jo is a straight talker who can cut through to the heart of the issue and has the ability to engage people in a cross functional environment in order to deliver the desired goals.

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Monique Swart Nina & Pinta

Monique is known for opening new markets for travel education and building local communities within the markets of Africa & the Middle East. She is able to see challenges in a neutral way, acting as a facilitator and moderator of industry affairs. Globally known as the “go to” person for all travel industry solutions in Africa and a firm advocate for “grass root” issues, she is passionate about the importance of education in emerging markets and ensuring that Africa and the Middle East build their industry as global beacons of best practice for customer service and fulfillment.

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Claudia Unger Nina & Pinta

Claudia is a smart, professional consultant with a solid background in behavioral economics and a passion for corporate travel management and education. She published the first book about the industry, Corporate Travel: Hiding in Plain Sight, which provides a detailed overview of this diverse and complex sector. Recognized as an academic tool for the corporate industry, Claudia developed and published a workbook with critical thinking questions, research tasks and case studies that supports university lecturers across the globe. Her book has been introduced to several universities that now use it in classrooms across the globe. Claudia is bilingual in English and German.

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