GoldSpring provides strategic review, sourcing, implementation and ongoing program management services in the following categories:

Airline  •  Hotel  •  Ground Transportation  •  Travel Policy  •  TMC  •  Online Booking Tool  •  Corporate Payment  •
Travel Management Strategy  •  Outsourced Travel Management  •  Meetings and Events  •  SpringBoard Survey

SpringBoard Survey

Your employees deserve the best from your Travel Management Company (TMC), Online Booking Tool (OBT) and Hotel Program. Improve the experience of your travelers, arrangers, business units and program managers with our survey product, SpringBoard Survey™. Our proprietary tool allows you to evaluate your travel program and view results in multiple levels and formats (e.g. graph, table) as well as:

  • Improve your traveler response rate
  • Compare your survey results to industry peers
  • View your results multi dimensionally (e.g. by country, TMC, OBT, Hotel)
  • Sort and view benchmarked data in a modular format
  • Analyze survey comments with unlimited data views
Our questions evaluate the following:
Travel Management Company (TMC):   Online Booking Tool (OBT):
  • Promptness
  • Knowledge
  • Efficiency
  • Airfare/Hotel/Car Relative to Policy
  • Ticket Delivery
  • Customer Service
  • Customizable Questions Available
  • Usability
  • Speed
  • Features
  • Ticket delivery
  • Changes
  • Effectiveness
  • Customizable Questions Available
Hotel Program:  
  • Service
  • Value
  • Sleep Quality
  • Cleanliness
  • Location
  • Rooms
  • Customizable Questions Available


Our time-saving, multi-dimensional SpringBoard Survey™ tool provides the information required to optimize your corporate travel program. Combined with our modular “drill down” format for multi-dimensional analysis, you’ll gain a fresh, multi-faceted view of your program.

Compare SpringBoard Survey™ to the Competition


Getting Started

We designed our survey process to take the burden off you. You simply provide your company demographics and participant distribution list and we do the rest.

External Benchmarking:   Internal Benchmarking:
Provides comparative results by:

  • Travel Management Company
  • Online Booking Tool
  • Region
  • Country
  • Comment Types
  • Standard Survey Questions
  • Fortune 500 Category
Provides comparative results by:

  • Business Traveler, Travel Arranger, or Both
  • Travel Management Company (TMC)
  • Online Booking Tool (OBT)
  • Hotel by Like Property and Metro Area
  • Country
  • Region
  • Custom Demographics
  • Standard & Custom Survey Questions


Capture and Analyze Results
Discover satisfaction levels across your organization on items such as airlines, hotels, rental cars, sedan services, or expense management, all based on results and comments sortable by suppliers.

Independent, Reliable & Statistically Valid

EliteResearchThe SpringBoard survey instrument and resulting data have been audited by an independent research firm and judged to be independent, reliable and statistically valid. The survey and resulting data have been independently assessed statistically and have been shown to be reliable.


We will be happy to help you with any questions you have regarding our products or services. To contact GoldSpring Consulting or to schedule a demonstration of our product(s), please call our office at (972) 599-2833 or use the email form below to fill out a request for more information. Thank you for your interest in SpringBoard Survey™!