If TMC account manager is on furlough for one day per a week and contractually you pay a percentage of the account manager's time, have you seen TMC's willing to refund a portion of that dedicated time?
Yes, if the paid amount of time is not delivered, a refund is in order. However, most times this is a small amount and buyers will aggregate this over the past 6 months to present this to the TMC. It's a fair ask.
Yes, if the paid amount of time is not delivered, a refund is in order. However, most times this is a small amount and buyers will aggregate this over the past 6 months to present this to the TMC. It's a fair ask.