We are so pleased to have you joining us for our second Master Class module, TMC Deep Dive. On this forum, we will be posting answers to the questions we receive during class, We also welcome additional questions, conversation and sharing on any topics related to our class material.
A few notes about the process as we get started with this program together:
The class quiz will be emailed to you once you attend the class. These quizzes are for review and fun, and "grades" do not count toward your certification, only the completion of the quiz itself. You may take the quizzes as many times as you would like.
Module Exams and Certification
Module exams will be made up of 20-25 questions pulled from the class quizzes. We will require a 72% (18/25 for example) on the final exam to receive certification. We also require attendance of 5 out of 6 classes within each module. This means attendance during the original Monday 11am CDT session or the make-up session which occurs one week later on Monday at 12pm CDT. Use your same registration link.
It's also absolutely okay to attend without seeking certification and in this case, join us when you can and use the quizzes and exams for fun.
Have Fun & Learn
Most importantly, have fun and learn! While we want these classes to be valuable and your experience to be worthwhile, we will exercise flexibility when it comes to helping you achieve your goal if you're seeking certification. If you're attending and not seeking certification, that's fine too.
If you know someone who is currently not working and would appreciate these classes, please share this forum or our GoldSpring Master Class webpage.
Course Schedule To-Date:
Module II, our current module, is TMC Deep Dive. These 6 classes are already slated. Our next module will begin in last October or November, and we will post further details and registration soon. Other upcoming modules include Hotel, OBT, Risk, Procurement and Career Management. Full class overviews are available at GoldSpring Master Class webpage.
Module I: Airline Program Management
Master Class Module II: TMC Deep Dive
Mon, Aug 31 11:00 am CDT -- Make up Mon, Sep 14, 12pm CDT
Instructor: Will Tate
Partner, GoldSpring Consulting
Overview: We'll build a foundation for the Module and ask why corporations need TMCs. What should corporations expect to get. What's the value proposition, the ROI and how TMCs sell.
Class II: Evaluating the TMC for Corporate Travel Program Best Fit
Mon, Sep 14 11:00 am CDT -- Make up Mon, Sep 21 12pm CDT
Instructor: Will Tate,
Partner, GoldSpring Consulting
Overview: Consider how to assess the TMC and when to consider a change. What are the steps in the process and how do corporations engage leadership. We'll talk about the perfect RFP from process, to technology, negotiations and contracting.
Class III: Effective TMC Operations for the Corporate Travel Program
Mon, Sep 21 11:00 am CDT -- Make up Mon, Sep 28, 12pm CDT
11:00 am CDT
Instructors: Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant.
Overview: We'll take a look at effective domestic and international operations -- key success points and pain points to avoid. What are effective online and offline builds? What should companies expect when it comes to special build outs like VIP programs, hotel desks, rate-shopping and more.
Class IV: Effective TMC Account Management for the Corporate Travel Program
Mon, Sep 28 11:00 am CDT -- Make up Mon, Oct 5, 12pm CDT
Instructors: Will Tate
Partner, GoldSpring Consulting; Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant.
Overview: We'll look at how companies should build out best-in class-TMC account management service level agreements, the financials and how to monitor and continually improve the ongoing account relationship.
Class V: TMC Technologies
Mon, Oct 5 11:00 am CDT -- Make up Mon, Oct 12, 12pm CDT
Instructors: Jennifer Donnelly, GoldSpring Sr. Consultant and Charlie Mitchell, GoldSpring Technology Manager.
Overview:: This class will note key technologies, why they matter, what buyers can do, and closed versus open systems. Where does the TMC fit in and how should buyers continually monitor, evaluate and improve systems?
Class VI: Adjusting to the Post-Pandemic TMC
Mon, Oct 12, 11:00 am CDT -- Make up Mon, Oct 19, 12pm CDT
Instructors: Will Tate, GoldSpring Partner; Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant; Charlie Mitchell, GoldSpring Technology Manager.
Overview: You know we have to tackle it...This class will look at to adjust to new TMC financials, new service models and new technologies. Let's explore what we do know will change and why, and how to manage the changes. What other changes might we forecast?
Thank you again for your participation and we look forward to hearing from you!
Your GoldSpring Team