Marcy Johnson is a senior consultant at GoldSpring Consulting, an independent travel management consultancy company, bringing 20+ years of travel experience to a wide range of organizations.
Beginning her career at Carlson Wagonlit Travel (CWT) as an Operation Manager she led a group of 15+ travel counselors. Marcy moved on to a client management role managing clients of varying size for over 10 years. Gaining the respect of one her clients, Marcy was asked to become their outsourced travel manager. As her client’s outsourced travel manager, Marcy consolidated their global travel program to one travel management company (i.e. – CWT) and 1 global credit card company. During her tenure, she was one of the first large clients for CWT to roll out a virtual credit card program.
In 2018 Marcy moved on to manage 10 Global Optimization Managers who were responsible for 10 of CWT’s largest global clients in the oil/gas, pharmaceutical, financial and technology industries. Under her leadership, Marcy’s team increased client satisfaction by 5% and online adoption by 10% across the globe.
In 2019 Marcy was asked by CWT’s Leadership to create a global escalation process. Marcy was responsible for creating Key Performance Indicators (KPIs) and creating improvement plans with CWT’s Product Managers as well as 3rd Party Suppliers.
January 2020 Marcy moved on to support a global agriculture client as a Global Service Delivery Manager. Marcy’s focus was to ensure global consistency in the 100 plus countries the client had a presence in.
Marcy joined Ventra Health in January 2021 as a Client Relationship Manager. Primary responsibilities were to build long-term relationships with several large hospitals as well as large anesthesiology practices as well as maximize her client’s insurance reimbursements.
Marcy joined GoldSpring Consulting in 2022 getting back to where her passion has always been, corporate travel. Marcy will be working with the federal government as an outsourced travel manager. Her areas of responsibilities are: managing travel policy updates, conference planning, training, and communications.
30+ Years Experience in Travel Industry
Carlson Wagonlit Travel
AREAS OF EXPERTISE
Global and strategic sourcing