Key Program Elements

Class I: ESG Overview with Focus on Environmental

Instructor:  Neil Hammond, Partner, GoldSpring Consulting

Dates: Monday, March 24th at 11 am CT (Make Up Class Monday, March 31st at 10 am CT)

We’ll begin with clear definitions of ESG and the intersection with culture and DEI.  We will then, dive straight into the Environmental portion.  What has been done, by which travel category, and how do buyers incorporate into their sourcing or programs at large?

Class II:  Travel Risk Management

Instructor:  Neil Hammond, Partner, GoldSpring Consulting

Dates: Monday, March 31st at 11 am CT (Make Up Class Monday, April 7th at 10 am CT)

Learn the critical considerations, technologies, best practices and more to ensure a safe and secure business travel experience. From evaluating key partners to comprehending global threat coverage, this course will provide a framework to minimize risk and maximize traveler safety.

Class III:  Ground

Instructor:  Neil Hammond, Partner, GoldSpring Consulting

Dates: Monday, April 7th at 11 am CT (Make Up Class Monday, April 14th at 10 am CT)

Discover business operations, the strategic planning to meet customer needs, the vehicles available, the rates, the economic forces, the current rental car regulations and laws in this course. Take advantage of the opportunity to gain insight and develop strategies to optimize profits.

Class IV:  Card and Expense Reporting

Instructor:  Will Tate, Partner, GoldSpring Consulting and Cindy Fisher, SVP Business Development

Dates: Monday, April 14th at 11 am CT (Make Up Class Monday, April 28th at 10 am CT)

Gain the knowledge to analyze costs and maximize efficiency to ensure your organization receives value from their credit card payment solution. Explore the global, regional and individual bank providers. Master the skills to strategically pick the right payment system for cost-effectiveness. Evaluate the options for Travel & Expense, Procurement, Meetings, Virtual, Pre-loaded and Single-use cards. Leverage the power of data and reporting to make sure the selected payment system integrates well with existing systems.

Class V:  Technology

Instructor:  Will Tate, Partner, GoldSpring Consulting

Dates: Monday, April 28th at 11 am CT (Make Up Class Monday, May 5th at 10 am CT)

Engage with our Travel Technology Master Class to understand how to use travel technologies to improve the travel experience. The course covers Technology Strategy, OBT, Mobile, GDS, Itinerary, Data Capture and Reporting, Portal (Communication), Re-shopping, Messaging, Supplier Management, Meetings & Events and other technologies such as Expense Reporting Tools, GDS, Risk Management. Through exploration of these topics, the class will help to pinpoint areas of opportunity and use cases that will increase service, cost management and efficiency. Additionally, you'll gain an understanding of best practices, considerations and steps for implementation and measuring success. With a tailored strategy and evidence-based analysis, the Travel Technology Master Class will help to create a successful end-to-end traveler experience.

Class VI:  Policy

Instructor:  Neil Hammond, Partner, GoldSpring Consulting

Dates: Monday, May 5th at 11 am CT (Make Up Class Monday, May 12th at 10 am CT)

Class VII:  Q&A Session

Instructor:  Neil Hammond, Partner, GoldSpring Consulting, Will Tate, Partner, GoldSpring Consulting, and Cindy Fisher, Partner, SVP Business Development

Dates: Monday, May 12th at 11 am CT

It's a wrap-up Q&A session, we will compile all questions asked throughout this series as well as open the floor to the audience to ask questions they may have! This is an optional class and is not required to receive certification.