Travel Management Companies

Class I: The Whys and Hows of the TMC in Managed Travel

Monday, August 25th at 11 am CT (makeup Monday, September 8th 10 am CT)

We'll build a foundation for the Module and ask why corporations need TMCs.  What should corporations expect to get. What's the value proposition, the ROI and how TMCs sell.  

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Class II: Evaluating the TMC for Corporate Travel Program Best Fit

Monday, September 8th at 11 am CT (makeup Monday, September 15th 10 am CT)

Consider how to assess the TMC and when to consider a change. What are the steps in the process and how do corporations engage leadership.  We will talk about the perfect RFP from process, to technology, negotiations and contracting.

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​Class III:  Effective TMC Operations for the Corporate Travel Program

Monday, September 15th at 11 am CT (makeup Monday, September 22nd 10 am CT)

We'll take a look at effective domestic and international operations -- key success points and pain points to avoid. What are effective online and offline builds? What should companies expect when it comes to special build outs like VIP programs, hotel desks, rate-shopping and more.

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Class IV: Foundational Success Elements: Program Costs & Account Management

Monday, September 22nd at 11 am CT (makeup Monday, September 29th 10 am CT)

We'll look at how companies should build out best-in class-TMC account management service level agreements, the financials and how to monitor and continually improve the ongoing account relationship.

Class V:  Q&A Session

Monday, September 29th at 11 am CT

It's a wrap-up Q&A session, we will compile all questions asked throughout this series as well as open the floor to the audience to ask questions they may have! This is an optional class and is not required to receive certification.