Travel Management Companies

Class I: The Whys and Hows of the TMC in Managed Travel

Instructor:  Will Tate, Partner, GoldSpring Consulting

We'll build a foundation for the Module and ask why corporations need TMCs.  What should corporations expect to get. What's the value proposition, the ROI and how TMCs sell.  

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Class II: Evaluating the TMC for Corporate Travel Program Best Fit

Instructor:  Will Tate, Partner, GoldSpring Consulting

Consider how to assess the TMC and when to consider a change. What are the steps in the process and how do corporations engage leadership.  We will talk about the perfect RFP from process, to technology, negotiations and contracting.

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​Class III:  Effective TMC Operations for the Corporate Travel Program

Instructor: Jennifer Donnelly and Kathy Kent, Senior Consultants GoldSpring Consulting

We'll take a look at effective domestic and international operations -- key success points and pain points to avoid. What are effective online and offline builds? What should companies expect when it comes to special build outs like VIP programs, hotel desks, rate-shopping and more.

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Class IV: Foundational Success Elements: Program Costs & Account Management

Instructor: Jennifer Donnelly, Kathy Kent, and Sebastien Tournier, Senior Consultants, GoldSpring Consulting

We'll look at how companies should build out best-in class-TMC account management service level agreements, the financials and how to monitor and continually improve the ongoing account relationship.

Class V:  Q&A Session

Instructor: Jennifer Donnelly, Kathy Kent, Sebastien Tournier, and Will Tate, GoldSpring Consulting

It's a wrap-up Q&A session, we will compile all questions asked throughout this series as well as open the floor to the audience to ask questions they may have! This is an optional class and is not required to receive certification.