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TMC Deep Dive - Unpacking Critical Components for Improvement

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What parameter from the following list would most determine the save rate that could be achieved from an air program ?

Market Concentration

Carrier Concentration

% International vs. Domestic Spend

Use of unrestricted/restricted tickets

GoldSpring
Master Class

WHAT IT IS

Business travel “Master's” training sponsored and facilitated by GoldSpring Consulting. See More.

WHO IT'S FOR

Initially for those displaced due to the current economic environment -- now open to all business travel industry professionals during this uncertain time.

WHY SHARE?

Our out of work colleagues may not be tapped in right now to the usual channels, so please reach out if you can.

The Courses

The complimentary courses are deep dives on business travel topics and skills sets including airline and hotel negotiations, duty of care, procurement, technology, TMC contracts, meetings -- even career management and personal brand.

MODULE II, Effective TMC Operations for Today's Corporate Travel Program, is open now for registration.

We hope this is an opportunity for our valued colleagues to continue to learn and hone skills during an uncertain travel market.

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How It Works

1.

Review the course catalog for Module II below.

2.

Interested? Complete the form to receive your enrollment and calendar invitations for the current module.

3.

Attend the sessions GoldSpring Master's Certification for each module and a LinkedIn reference.

Master Class Catalog

All classes are 45 minutes. All make-up classes are Monday, 12pm CDT one week after the original session.

Module I:
Airline Program Management

Class I: Airline Industry Overview and Intro to Corporate Relationships

Mon, July 27

11:00 am CDT

Instructor: Neil Hammond

Partner, GoldSpring Consulting

Overview: We'll take a pre-COVID look at the overall industry dynamics, economics and projections -- why the relationships seem so strange, the barriers to true competition in the industry and some of the game changers on the horizon.

Class II: Data, QSI and Contract Performance Targets

Mon, Aug 3

11:00 am CDT

Instructor: Neil Hammond,

Partner, GoldSpring Consulting

Overview: This class demonstrates how we should look at data, how to gather data and the need to explain the discrepancies between different sources. We will also look at QSI and how it should be used to understand and negotiate contractual performance targets.

Class III: Airline Pricing, Revenue Management and Corporate Contracts

Mon, Aug 10

11:00 am CDT

Instructor: Neil Hammond

Partner, GoldSpring Consulting

Overview: Why is airline pricing so complex and what are the ultimate goal? What are the strategies and tactics airlines use to manage and measure this, and how does it convert to corporate deals. Are discounts the only facts to consider? How do you negotiate for value components and how will NDC change the way we manage our programs?

Class IV: Airline Program Assessment

Mon, Aug 17

11:00 am CDT

Instructor: Neil Hammond

Partner, GoldSpring Consulting

Overview: We walk though a typical air program assessment to identify the key points and how they shape your air program strategy.

Class V: RFP Strategy, Scenario Modelling and Program Management

Mon, Aug 24

11:00 am CDT

Instructor: Neil Hammond

Partner, GoldSpring Consulting

Overview: This class explores how to execute a successful airline RFP and how to build different models for evaluation and decision support. We also look at how to convert everything learned into successful air program management to keep your program optimized.

Module II: TMC Deep Dive - Unpacking Critical Components for Improvement

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Registration Open

Class I: The Whys and Hows of the TMC in Managed Travel

Mon, Aug 31

11:00 am CDT

Make Up

Mon 9/14 12p CDT

Instructor: Will Tate

Partner, GoldSpring Consulting

Overview: We'll build a foundation for the Module and ask why corporations need TMCs. What should corporations expect to get. What's the value proposition, the ROI and how TMCs sell.

Class II: Evaluating the TMC for Corporate Travel Program Best Fit

Mon, Sep 14

11:00 am CDT

Make Up

Mon 9/21 12p CDT

Instructor: Will Tate,

Partner, GoldSpring Consulting

Overview: Consider how to assess the TMC and when to consider a change. What are the steps in the process and how do corporations engage leadership. We'll talk about the perfect RFP from process, to technology, negotiations and contracting.

Class III: Effective TMC Operations for the Corporate Travel Program

Mon, Sep 21

11:00 am CDT

Make Up

Mon 9/28 12p CDT

Instructors: Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant.

Overview: We'll take a look at effective domestic and international operations -- key success points and pain points to avoid. What are effective online and offline builds? What should companies expect when it comes to special build outs like VIP programs, hotel desks, rate-shopping and more.

Class IV: Effective TMC Account Management for the Corporate Travel Program

Mon, Sep 28

11:00 am CDT

Make Up

Mon 10/5 12p CDT

Instructors: Will Tate

Partner, GoldSpring Consulting; Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant.

Overview: We'll look at how companies should build out best-in class-TMC account management service level agreements, the financials and how to monitor and continually improve the ongoing account relationship.

Class V: TMC Technologies

Mon, Oct 5

11:00 am CDT

Make Up

Mon 10/12 12p CDT

Instructors: Jennifer Donnelly, GoldSpring Sr. Consultant and Charlie Mitchell, GoldSpring Technology Manager.

Overview:: This class will note key technologies, why they matter, what buyers can do, and closed versus open systems. Where does the TMC fit in and how should buyers continually monitor, evaluate and improve systems?

Class VI: Adjusting to the Post-Pandemic TMC

Mon, Oct 12

11:00 am CDT

Make Up

Mon 10/19 12p CDT

Instructors: Will Tate, GoldSpring Partner; Jennifer Donnelly, GoldSpring Sr. Consultant; Kathy Kent, GoldSpring Sr. Consultant; Julie Simpson, GoldSpring Sr. Consultant; Charlie Mitchell, GoldSpring Technology Manager.

Overview: You know we have to tackle it...This class will look at to adjust to new TMC financials, new service models and new technologies. Let's explore what we do know will change and why, and how to manage the changes. What other changes might we forecast?

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Sign Up for Module II

TMC Deep Dive - Unpacking Critical Components for Improvement

What parameter from the following list would most determine the save rate that could be achieved from an air program ?

Market Concentration

Carrier Concentration

GoldSpring
Master Class

The Courses

See Catalog

Sign Up

Master Class Module I: Airline Program Management

Sign Up

Sign up now for Module II Jump In Sep 14!

Master Class Module II: Effective TMC Operations for Today's Corporate Travel Program

How It Works

Master Class Catalog

All classes are 45 minutes. All make-up classes are Monday, 12pm CDT one week after the original session.

Module I:
Airline Program Management

Class I: Airline Industry Overview and Intro to Corporate Relationships

Class II: Data, QSI and Contract Performance Targets

Class III: Airline Pricing, Revenue Management and Corporate Contracts

Class IV: Airline Program Assessment

Class V: RFP Strategy, Scenario Modelling and Program Management

Module II: TMC Deep Dive - Unpacking Critical Components for Improvement

Class I: The Whys and Hows of the TMC in Managed Travel

Class II: Evaluating the TMC for Corporate Travel Program Best Fit

Class III: Effective TMC Operations for the Corporate Travel Program

Class IV: Effective TMC Account Management for the Corporate Travel Program

Class V: TMC Technologies

Class VI: Adjusting to the Post-Pandemic TMC

Sign Up for Module II

TMC Deep Dive - Unpacking Critical Components for Improvement

What parameter from the following list would most determine the save rate that could be achieved from an air program ?

​

Market Concentration

Carrier Concentration

GoldSpring Master Class

The Courses

See Catalog

Sign Up

Master Class Module I: Airline Program Management

Sign Up

Sign up now for Module II Jump In Sep 14!

Master Class Module II: Effective TMC Operations for Today's Corporate Travel Program

How It Works

Master Class Catalog

All classes are 45 minutes. All make-up classes are Monday, 12pm CDT one week after the original session.

Module I: Airline Program Management

Class I: Airline Industry Overview and Intro to Corporate Relationships

Class II: Data, QSI and Contract Performance Targets

Class III: Airline Pricing, Revenue Management and Corporate Contracts

Class IV: Airline Program Assessment

Class V: RFP Strategy, Scenario Modelling and Program Management

Module II: TMC Deep Dive - Unpacking Critical Components for Improvement

Class I: The Whys and Hows of the TMC in Managed Travel

Class II: Evaluating the TMC for Corporate Travel Program Best Fit

Class III: Effective TMC Operations for the Corporate Travel Program

Class IV: Effective TMC Account Management for the Corporate Travel Program

Class V: TMC Technologies

Class VI: Adjusting to the Post-Pandemic TMC

GoldSpring
Master Class

Module I:
Airline Program Management