Amy Mullen

Amy Mullen is an experienced customer success and account management professional with more than 30 years of industry experience and 15 years of managing global client relationships and delivering strategic value to her clients.  Most recently, she served as an Account Executive at Tripbam/Emburse where she managed a portfolio of enterprise accounts and was responsible for driving client retention, expansion, and overall program performance.

In her role, Amy partnered closely with global travel managers and procurement leaders to identify opportunities for cost savings, program optimization, and enhanced service delivery. She leveraged data analysis to uncover trends, resolve complex program challenges, and successfully position additional products and services—resulting in measurable client outcomes and revenue growth.

Prior to Tripbam/Emburse, Amy held multiple leadership and consulting roles with Marriott International and Advito/BCD Travel. At Advito, she led global hotel sourcing engagements, managing programs. Her work included strategy development, supplier negotiations, program implementation, and ongoing performance management. Earlier in her career with Marriott, she built deep expertise in revenue management, inventory optimization, and sales leadership, managing significant room revenue portfolios and supporting large-scale operational initiatives, including the Starwood integration.

Amy’s strengths include client relationship management, contract negotiation, data-driven decision-making, and cross-functional collaboration. She is recognized for her ability to operate effectively in complex, high-pressure environments while maintaining a strong focus on results and client satisfaction.

She holds a Bachelor of Arts degree in Hospitality Management from East Stroudsburg University.