What are some of the most commonly discussed non-financial negotiation components?

For instance, carrier on-time performance or ease/access of contract discount implementation?

Aug 25

I think the largest component is still the "Service Funds". Based on the size of the relationship there is a fund airline provides which can be consumed for name changes, reusing no refundable tickets, upgrades etc. Next on the list is the status awards, particularly the high value ones.