GoldSpring Consulting, a leader in business travel and meetings consultancy, welcomes Cindy Fisher as head of global business development.  Fisher will lead GoldSpring in building its global footprint, offering travel buyers program assessment, sourcing, implementation and program management consulting services....READ MORE

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Constant rerouting of a report is another method, said GoldSpring Consulting's Will Tate.  He also remembered a different example.  Twenty years ago, Bob Grant of Charles Schwab won accolades for aggressively pushing online booking as an alternative to calling agents.  Grant did it partly by creating extra long telephone hold times, complete with messaging about the benefits of self-booking...READ MORE

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GoldSpring Consulting partner Will Tate, who advised ZS during the conception of the program, illustrated the difference between Boyan's decentralized approach and the "platform" model: In a platform model, TMCs play a role similar to Walmart or Netflix, acting as hubs to connect customers to a slate of offerings. That convenience, though, comes with a limited selection. "The whole value proposition comes down to … READ MORE

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"For the most part, we seem to get interest starting at about $500,000 in air," said Goldspring Consulting partner Will Tate, whose company, among other services, helps clients source TMCs. "When the business owner can't be looking at every ticket, that's when they start looking at managed travel."...READ MORE

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The question for travel buyers is how they should respond to this brave new CRM-led world, which makes suppliers far better informed. The consequences are nothing to be scared of, in the view of GoldSpring Consulting associate Chris Pouney, who also is Midlands branch chair of the U.K.'s Chartered Institute of Procurement & Supply. "The quality of sales has increased immeasurably over the last few years, either through better salespeople or more likely through companies deploying this kind of technology," Pouney said. "I can think of global bids in the past where the TMC did not know it was serving me elsewhere. I am seeing a lot more joined-up thinking."..READ MORE

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In the mind of GoldSpring partner Neil Hammond, the change rate that matters is specifically for trips using nonrefundable fares and rates.  "Quite lower" than the overall change rate, that figure "is the number that will determine the percentage margin that TravelPerk needs to make,"...READ MORE

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It's important to hold hotels accountable, according to Neil Hammond, a partner at GoldSpring Consulting, which works closely with TripBam on behalf of clients.  "The revenue folks out there are tweaking everything and the sales person doesn't know the client is affected.  This will bring more awareness to that sales person."...READ MORE

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GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today it is enhancing its service line with a new Technology Consulting offering. Travel technologist, Charlie Mitchell, is joining GoldSpring as technology solutions consultant and will focus on helping GoldSpring clients untangle and assess the myriad of technology options available to today’s travel buyers...READ MORE

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GoldSpring Consulting Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated online corporate booking tools.  The two senior consultants provide pointers in several areas to smooth the implementation process and give program managers the best shot at getting employees to comply with policies and processes...READ MORE at THE COMPANY DIME.

Travel security expert Kevin Coffey of GoldSpring Consulting believes that the risk management of hotels are not promoted or considered enough.  He argues that they should be differentiators for buyers. "Most organizations are not paying attention to these RFP returns," he said.  They're just overwhelmed.  It comes down to price, brand loyalty and features...READ MORE

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For travel managers, this means expanded opportunities that go beyond the basic services of the past. “Buyers today have a good understanding of the market,” says Will Tate, a partner in the consulting firm GoldSpring. “In looking at a given TMC, the question isn't whether it can do all the basics, but how it can make business travel more efficient with better outcomes.”  Just what does that mean for international travel?..READ MORE

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ZS's initiative could help redefine how companies buy travel and force TMCs to adapt. But is the strategy one other companies can replicate? It depends, said GoldSpring Consulting partner Will Tate, who advised ZS during the conception of the program. For one thing, it takes plenty of upfront work to assemble the perfect array of microservice providers, as opposed to contracting with a one-stop-shop TMC, he noted. Further, each specialty provider requires its own cost-benefit analysis ...READ MORE

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Another challenge to using dynamic pricing is that it's difficult to compare side by side with a negotiated static rate, said GoldSpring Consulting partner Neil Hammond. "Which is better, the 15 percent discount or a flat rate? We don't know," he said. "You need to know with that flat rate what you would have paid [for a consumer rate] so that you could convert it to a percentage and then how available it was." He gave an example...READ MORE

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GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today it is bolstering its presence in EMEA by partnering with Chris Pouney, a leading independent business travel consultant in the region. Pouney, a business travel industry veteran and procurement expert, expands his travel management consulting portfolio, now offering hotel and airline sourcing to his client base while bringing GoldSpring more EMEA regional presence and specialization in procurement consulting..READ MORE

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Tate said small and midmarket firms lacking big discounts from airlines and hotels could look to program compliance to drive savings.  That, he said, should be the definition of success because non-compliant travelers lead to higher costs than compliant ones.  "It's a battle for traveler loyalty," Tate said. "The agency has to deliver a better mousetrap."...READ MORE

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“While you can’t spend your way to success, you can’t cost-cut your way to it either,” Will Tate, partner at GoldSpring Consulting, told researchers. “Finding the right balance is key, and organizations need to look for the optimal way to spend their travel dollars for an optimal return.”  The report also correlates the benefits of higher investment in travel with the use of a single travel management company...READ MORE

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GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today its Traveler Safety and Risk Management service line. The consulting offering provides expert risk reduction assessments, reviews and recommendations for GoldSpring business travel and meetings clients. Kevin Coffey, joining GoldSpring as senior consultant, is leading the new line of busines...READ MORE

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The readiness standards for a travel program to implement a new travel management company have changed. What was once considered "go state" is simply not enough today to avoid pitfalls. It's time for ...READ MORE at BUSINESS TRAVEL NEWS.