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Recorded on Nov 6, 2019 -- 30 Min

What’s on the horizon for 2020, and what’s the impact for the strategic meetings manager?  Join this panel of experts to cover topics including new technology, data, meetings risk and duty of care, small meetings strategy, and more.

YOUR   SOURCE   FOR   EXCEPTIONAL   TRAVEL   ADVICE

GoldSpring Consulting is a leading business travel consultancy providing services to support all aspects of corporate managed travel and meetings programs.

OUR SERVICES

We provide strategy, sourcing, implementation and program management consulting to help our business travel clients achieve success.  Backed by our proprietary benchmark and analysis software, our industry-leading team creates unique and custom solutions to help clients optimize their corporate travel and meetings programs.

Service Categories

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TMC
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HOTEL
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IMPLEMENTATION
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TRAVEL SECURITY
Ground.png
GROUND
Strategy.png
STRATEGY
Payment.png
PAYMENT
Airline.png
AIRLINE
Meetings.png
MEETINGS
Technology.png
TECHNOLOGY
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SURVEY
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OBT
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POLICY
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OUTSOURCING
WHY  GOLDSPRING?

BUYER

ADVOCACY

 

We work and advocate for travel buyers.  This means we are open-minded, unencumbered and think critically when it comes to problem solving.  We know the supplier market very well, but we are purely client-focused and unbiased in our recommendations.

PROPRIETARY

TECHNOLOGY

We have several proprietary technologies expressly created for buyer program improvement.  We own it, we work it and so we can be quick to deliver answers.  With less reliance on third-party vendors, we have the flexibility to innovate quickly as specific client needs arise.

COLLECTIVE

EXPERIENCE

 

We are practitioners who understand where you are and know the internal requirements of a travel program. We have over

200 years of combined travel buyer and supplier experience, making us travel technicians with the unique ability to evaluate your program from all angles at all levels.

PROVEN

SUCCESS

 

We have a long track record of delivering thought leadership and tangible solutions for our clients and the industry. We’ve successfully managed hundreds of projects for clients.  We have been called upon by all global associations to continually and consistently facilitate and educate.  And we are currently leading the hotel RFP re-write which is the industry standard.

GOLDSPRING INSIGHTS

RECENT NEWS

Oct 17, 2019

GoldSpring Consulting Welcomes Cindy Fisher as Senior Vice President, Strategic Business Development

PRESS RELEASE

GoldSpring Consulting, a leader in business travel and meetings consultancy, welcomes Cindy Fisher as head of global business development.  Fisher will lead GoldSpring in building its global footprint, offering travel buyers program assessment, sourcing, implementation and program management consulting services....READ MORE

Sep 17, 2019

Norwegian Government Agency Modifies Travel Behavior Using Distaste for Doing Expense Reports Twice

THE COMPANY DIME

Constant rerouting of a report is another method, said GoldSpring Consulting's Will Tate.  He also remembered a different example.  Twenty years ago, Bob Grant of Charles Schwab won accolades for aggressively pushing online booking as an alternative to calling agents.  Grant did it partly by creating extra long telephone hold times, complete with messaging about the benefits of self-booking...READ MORE

Sep 17, 2019

Suzanne Boyan's Bold Experiment Could Herald Corporate Travel's New Era

BUSINESS TRAVEL NEWS

GoldSpring Consulting partner Will Tate, who advised ZS during the conception of the program, illustrated the difference between Boyan's decentralized approach and the "platform" model: In a platform model, TMCs play a role similar to Walmart or Netflix, acting as hubs to connect customers to a slate of offerings. That convenience, though, comes with a limited selection. "The whole value proposition comes down to … READ MORE

Sep 9, 2019

Is Any Company Too Small for Travel Management?

BUSINESS TRAVEL NEWS

"For the most part, we seem to get interest starting at about $500,000 in air," said Goldspring Consulting partner Will Tate, whose company, among other services, helps clients source TMCs. "When the business owner can't be looking at every ticket, that's when they start looking at managed travel."...READ MORE

Sep 11, 2019

How CRM Is Transforming Corporate Travel Buyer/Supplier Relationships

BUSINESS TRAVEL NEWS

The question for travel buyers is how they should respond to this brave new CRM-led world, which makes suppliers far better informed. The consequences are nothing to be scared of, in the view of GoldSpring Consulting associate Chris Pouney, who also is Midlands branch chair of the U.K.'s Chartered Institute of Procurement & Supply. "The quality of sales has increased immeasurably over the last few years, either through better salespeople or more likely through companies deploying this kind of technology," Pouney said. "I can think of global bids in the past where the TMC did not know it was serving me elsewhere. I am seeing a lot more joined-up thinking."..READ MORE

July 31, 2019

TravelPerk's Insurance Plan Reimagines Refundability

THE COMPANY DIME

In the mind of GoldSpring partner Neil Hammond, the change rate that matters is specifically for trips using nonrefundable fares and rates.  "Quite lower" than the overall change rate, that figure "is the number that will determine the percentage margin that TravelPerk needs to make,"...READ MORE

July 10, 2019

TripBam Automation Will Relentlessly Bug Hotels Violating Deals

THE COMPANY DIME

It's important to hold hotels accountable, according to Neil Hammond, a partner at GoldSpring Consulting, which works closely with TripBam on behalf of clients.  "The revenue folks out there are tweaking everything and the sales person doesn't know the client is affected.  This will bring more awareness to that sales person."...READ MORE

May 30, 2019

GoldSpring Consulting Launches Technology Consulting Service

PRESS RELEASE

GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today it is enhancing its service line with a new Technology Consulting offering. Travel technologist, Charlie Mitchell, is joining GoldSpring as technology solutions consultant and will focus on helping GoldSpring clients untangle and assess the myriad of technology options available to today’s travel buyers...READ MORE

May 3, 2019

GoldSpring Consulting on Best Practices in Booking Tool Implementations

THE COMPANY DIME

GoldSpring Consulting Kathy Kent and Jennifer Donnelly know the challenges of getting travelers to use designated online corporate booking tools.  The two senior consultants provide pointers in several areas to smooth the implementation process and give program managers the best shot at getting employees to comply with policies and processes...READ MORE at THE COMPANY DIME.

Oct 2, 2019

Hyatt Enlists Safe Hotels for Audits, Optional Property Certification

THE COMPANY DIME

Travel security expert Kevin Coffey of GoldSpring Consulting believes that the risk management of hotels are not promoted or considered enough.  He argues that they should be differentiators for buyers. "Most organizations are not paying attention to these RFP returns," he said.  They're just overwhelmed.  It comes down to price, brand loyalty and features...READ MORE

Sep 15, 2019

The Global TMC Connection 2020

BUSINESS TRAVEL EXECUTIVE

For travel managers, this means expanded opportunities that go beyond the basic services of the past. “Buyers today have a good understanding of the market,” says Will Tate, a partner in the consulting firm GoldSpring. “In looking at a given TMC, the question isn't whether it can do all the basics, but how it can make business travel more efficient with better outcomes.”  Just what does that mean for international travel?..READ MORE

Sep 9, 2019

SME Travel Program Model: Custom Universe Built on Microservices

BUSINESS TRAVEL NEWS

ZS's initiative could help redefine how companies buy travel and force TMCs to adapt. But is the strategy one other companies can replicate? It depends, said GoldSpring Consulting partner Will Tate, who advised ZS during the conception of the program. For one thing, it takes plenty of upfront work to assemble the perfect array of microservice providers, as opposed to contracting with a one-stop-shop TMC, he noted. Further, each specialty provider requires its own cost-benefit analysis ...READ MORE

Sep 9, 2019

Hotel Dynamic Pricing: Is It Different for SMEs, & Is It Worth It?

BUSINESS TRAVEL NEWS

Another challenge to using dynamic pricing is that it's difficult to compare side by side with a negotiated static rate, said GoldSpring Consulting partner Neil Hammond. "Which is better, the 15 percent discount or a flat rate? We don't know," he said. "You need to know with that flat rate what you would have paid [for a consumer rate] so that you could convert it to a percentage and then how available it was." He gave an example...READ MORE

Aug 28, 2019

GoldSpring Consulting and Chris Pouney Announce Business Travel Consulting Partnership in EMEA

PRESS RELEASE

GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today it is bolstering its presence in EMEA by partnering with Chris Pouney, a leading independent business travel consultant in the region. Pouney, a business travel industry veteran and procurement expert, expands his travel management consulting portfolio, now offering hotel and airline sourcing to his client base while bringing GoldSpring more EMEA regional presence and specialization in procurement consulting..READ MORE

 

July 17, 2019

Industry Vets and a Newbie Muse on Travel Management Metrics That Matter

THE COMPANY DIME

Tate said small and midmarket firms lacking big discounts from airlines and hotels could look to program compliance to drive savings.  That, he said, should be the definition of success because non-compliant travelers lead to higher costs than compliant ones.  "It's a battle for traveler loyalty," Tate said. "The agency has to deliver a better mousetrap."...READ MORE

June 20, 2019

Companies That Spend More on Travel See Big Boost to Business

SKIFT

“While you can’t spend your way to success, you can’t cost-cut your way to it either,” Will Tate, partner at GoldSpring Consulting, told researchers. “Finding the right balance is key, and organizations need to look for the optimal way to spend their travel dollars for an optimal return.”  The report also correlates the benefits of higher investment in travel with the use of a single travel management company...READ MORE

May 6, 2019

GoldSpring Consulting Announces Traveler Safety and Risk Management Service Line

PRESS RELEASE

GoldSpring Consulting, a leader in business travel and meetings consultancy, announced today its Traveler Safety and Risk Management service line. The consulting offering provides expert risk reduction assessments, reviews and recommendations for GoldSpring business travel and meetings clients. Kevin Coffey, joining GoldSpring as senior consultant, is leading the new line of busines...READ MORE

April 12, 2019

It's Time to Revisit Travel Management Company - Implementation Readiness

BUSINESS TRAVEL NEWS

The readiness standards for a travel program to implement a new travel management company have changed. What was once considered "go state" is simply not enough today to avoid pitfalls. It's time for ...READ MORE at BUSINESS TRAVEL NEWS.